Sales operations specialist

Our client, a global player in the publishing sector, is looking for an experienced Sales Operations professional to work within an existing Sales Operations team, for a period of 3 months starting end-April 2024. This person will support the first stage of implementation of a new Salesforce transformation as it goes live. This role would suit a proactive, detail-oriented individual who is used to operating in a fast-paced environment, preferably with experience of working alongside programme teams, and supporting sales teams as they transition to new process, tools and ways of working Responsibilities: * Supporting sales teams, and stakeholders as they start to use the new CRM * Identifying, escalating and working with the programme team to fix any issues, or answer any data or user interface questions that come from the sales teams * Supporting the dual running plan to build the required cross-checking, dashboards and reports to support teams * Following escalation procedures, and understanding the impact of any specific requests that are received in order to give context and understand why those requests are being made * Creating specific, predetermined dashboards and reports for teams in Salesforce, * Supporting the work to bring the next Wave of sales colleagues into the platform Skills and Experience: This short-term contract would suit someone looking to bring their existing sales operations experience to bear and be part of delivering our client rsquo;s new Salesforce platform. A successful candidate will have: * Deep understanding of the Salesforce platform * Analytical and detail orientated approach to working with business users as they adopt and learn on a new technology platform in to their daily lives * Ability to see beyond lsquo;the ask rsquo; and understand what is possible, or actually the best way forward for sales users * A focus on how to embed and simplify our new system, not further change or add to processes * Clear understanding of what good process and data governance looks like. Additional Non-Core Capabilities: * Experience working with sales people in a fast paced global, environment * Ability to work independently and escalate and communicate issues when required