Client success executive

Client Success Executive Aylesbury / Hybrid (2 days per week onsite) Up to GBP28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme management. Some of what you will be doing: * Serve as a point of contact for a portfolio of clients, building and maintaining strong relationships to drive satisfaction and retention. * Collaborate with clients to understand their business goals and develop tailored loyalty programme strategies to achieve measurable results. * Assist with the implementation and onboarding process for new clients, ensuring a seamless transition and successful launch of loyalty programmes. * Conduct regular performance reviews and analysis of loyalty programmes, providing actionable insights and recommendations to optimize programme effectiveness and ROI. * Proactively monitor client usage and engagement with our platform, identifying opportunities for improvement and providing ongoing support and guidance. * Prepare and deliver client presentations, reports, and proposals, demonstrating the value and impact of our loyalty solutions. * Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met and deliverables are executed effectively. * Provide ongoing training and support to clients on the use of our platform, ensuring maximum utilization and adoption. * Act as a trusted advisor to clients, proactively identifying opportunities for programme enhancements and driving continuous improvement. Ideally, your skills and experience will include: * Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company. * An understanding of loyalty programmes and customer engagement strategies, with experience in programme management and implementation. * Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. * Proven track record of delivering results-driven solutions and driving customer success. * Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and experience with CRM platforms. * Goal-oriented mindset with a passion for customer experience and satisfaction. * Ability to work collaboratively in a team environment and independently with minimal supervision. * Strong organisational skills and attention to detail, with the ability to manage multiple projects simultaneously