Accountant

Title: Accounts Semi Senior Location: Stoke-on-Trent Department: Accounting Business Support Overall Purpose The role is responsible for carrying out accounts, taxation, and other business-related activities on behalf of the company rsquo;s clients. In addition, to provide support to managers and directors to assist with the completion of tasks whilst ensuring work is carried out efficiently, to a high professional standard and ensuring agreed targets for recoverability are met. The role requires reasonable levels of liaison and communication with clients, other personnel, and official organisations. Brief Job Description * Liaise with clients to gain a full understanding of their requirements. Undertake accounts, taxation and other business-related activities on their behalf, ensuring completed work is accurate and professionally presented to directors and clients. * Be responsible for helping to service clients and keeping clients up to date on the progress of jobs, helping to resolve queries effectively and to the client rsquo;s satisfaction. Where appropriate ensure matters are communicated and/or escalated to the director responsible for the client. * Give support and help to other members of the team; including helping with the development of junior members of staff, giving guidance where appropriate. * Accurately record activity codes on timesheet each day to enable company and individual productivity targets to be evaluated. * To undertake other tasks as required by the directors which are required to either enhance client service or improve working practices. Minimum Qualifications Requirements for the role Communication * To ensure communication with clients is friendly, helpful and professional at all times. To always remain focussed on giving a high level of client care, with client satisfaction being the ultimate goal. * To share and communicate information, as appropriate, with other personnel to enable the provision of services to clients. * To maintain good working relationships within the company and be active in helping the business improve working practices and the services it provides; by contributing any ideas and giving support to other members of staff as required. Confidentiality The job holder is responsible for managing client matters in strict confidence. Discretion should be used at all times and under no circumstances should client information be revealed or used inappropriately. Advice is readily available from your Manager for any queries relating to confidentiality. Knowledge Skills The job holder should have the relevant technical knowledge and ability to carry out accounts, taxation and business-related services required by the client including any legislation which applies. In addition the job holder should have a good knowledge of general office procedures and possess excellent communication skills