Customer care coordinator

Customer Care Coordinator - Lancaster - Permanent - GBP25,000+ A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Lancashire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the office with the opportunity of 1 day WFH after probationary period. Hours are 8:30 - 17:00 and 16:30 finish on a Friday. Training will be provided Duties * Reporting to the Head of department and Customer Care Office Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Processing * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers rsquo; queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working within the Construction industry is desirable but not essential. * Experience using CRM systems and inputting data in an office-based setting is essential. * Previous experience dealing with Customers via email and phone. For more information please apply below or contact Chris Ellis at Wheatstone Solutions