Customer service executive

Working hours are Monday ndash; Friday 07.00 ndash; 17.00 This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career in the customer service industry. You will be joining one of the UK rsquo;s leading logistics companies who have had a record year with impressive ongoing growth plans . My well-established national client has over 40 sites, employs 3000+ members of staff, completes 400,000 deliveries per year and owns over 4,000 trucks. Due to expansion and progression, they are seeking an experienced customer service executive to support with delivering a first-class service to their key accounts. Responsibilities * Taking in bound calls from key account with enquiries, orders and queries * Working to customer KPI rsquo;s on performance and resolutions * Providing an excellent level of customer service at all time * Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution * Logging all enquiries into in house system * Communicating with clients internal/external via the telephone ,email and face to face * Building relationships * Providing solutions Skills required * Strong communication skills * Previous key account/customer service experience * Resilience * Able to deal with complaints * Solution driven * Strong IT skills Benefits include * Annual pay reviews * Annual individual performance related bonus (up to 10% of salary) * Pension scheme * Excellent working environment * Genuine career progression opportunities