Onboarding officer

Educated Appointments are delighted to be supporting an East Midlands based training provider to hire an Onboarding officer. The role is to be based from Nottingham with occasional travel to other sites in the East Midlands area to cover leave/sickness if needed. The role of the Onboarding Officer will be to support clients to decide and agree the next steps in their career, as well as learning and training opportunities. You #39;ll explain the options available to the people you work with, helping them to make informed choices about their future. You #39;ll offer information, advice and guidance (IAG) on education, training and work opportunities and enrol them onto their learning programmes to enable the impact. Enrolment activity will be face to face and over the telephone, completing their learning agreement electronically. Key Responsibilities * Providing clients with advice in person, via email or the telephone * Conducting group selection activities along with short drop-in interviews, an extended interview or a series of face-to-face interviews * Designing and delivering group sessions aimed at building employability skills * Using a variety of assessment tools, such as ability or personality tests, computer-based interest guides or skills inventories and diagnostic tools * Building up and maintaining knowledge of information resources on education, training and work in order to signpost clients to the information they need * Referring clients to other agencies, such as government agencies, learning and training providers or specialist organisations, and advocating on their behalf where necessary * Liaising closely with welfare, finance and careers services * Undertaking outreach work, such as visiting community groups, Job Centre plus and other partners to talk about learning opportunities * Planning, coordinating and attending events and jobs fairs to market opportunities to prospective students * Meeting targets and reporting to funders and the management team weekly - some contracts are paid on outcome rather than the activities delivered * Developing and maintaining a network of contacts with other providers of IAG, joining relevant professional associations where appropriate * Undertaking administrative tasks, such as setting up and maintaining client records, conducting audits, recording statistical data and producing management reports * Ensure the full embedding of all Equal Opportunities policies and Health Safety requirements (including Safeguarding) are complied with and all learners are given fair access to assessment * Participate in and support the annual self-assessment process * Attend and participate in team and company meetings, as required * Take responsibility for safeguarding and promoting the welfare of all learners with whom you come into contact * Additional duties appropriate to the post as directed by the Business Manager Skills, Knowledge and Qualifications required * Hold or willing to successfully complete Level 3 or above Information, Advice Guidance qualification * Excellent communication and interpersonal skills * Assertiveness and the ability to remain calm under pressure * Presentation and facilitation skills * Ability to work well as part of a team, but also to work independently, using your initiative * Organisational skills with the ability to prioritise tasks and manage time effectively * The ability to meet targets and deadlines * Administrative skills including writing reports, maintaining accurate records and using IT * Commitment to the principles and practice of equality and diversity