Customer service advisor

Our client in Stanton is looking for an experienced Customer Service Advisor to join their team. This role will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for the team and to document processes within the manufacturing team This is a great opportunity to work for a company who are rapidly growing with year on year growth. Main Duties Responsibilities * Processing orders via Email, phone and Fax * Checking accuracy of orders, quotations and invoices * Taking phone calls from customers * Contacting customers to obtain missing information or answer queries * Liaise with purchasing to ensure timely deliveries * Maintain and update customer sales records * Stay up to date with product information * Undertake some simple credit control under the guidance of the Head of Accounts * Provide a professional, courteous and efficient service to all customers and staff * Deputize and provide cover for absent colleagues as required, and regularly refresh on processes to ensure this can be achieved effectively Knowledge, Experience Skills Required * Possesses a good standard of numeracy and literacy, and IT competent * Good understanding of and a commitment to safe working practices * Previous sales administrator experience is preferred * Hands on experience using CRM software and Google G Suite products * Excellent telephone manner with good communication skills Personal Characteristics * Conscientious, reliable, with good attendance and timekeeping standards * Honest, trustworthy, able to work unsupervised * Keen to learn and acquire new skills, responds positively to feedback * Demonstrates initiative and contributes ideas * Pragmatic approach to problem-solving without cutting corners * Flexible, adaptable, and calm when working under pressure Hours are Mondy to Friday 0800 ndash; 1700hrs with a 2pm Finish on Fridays. Please apply with your current CV