Resident liaison officer

My client is a leading social housing contractor, who specialise in regeneration schemes. Owing to increased work they are looking to appoint an experienced Freelance Resident Liaison Officer to be based around sites in the Boston area. This contract is covering planned works including Boiler Upgrades, E.W.I and Kitchen and Bathrooms. As a Tenant Liaison Officer, you will develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes. Duties include: Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfactionBenefits The rate of pay is GBP15 - GBP15.50 per hour Mileage included Monday - Friday working week - 40 hours per week 4 years work Street parkingTo qualify for the role You will ideally have experience working in the social housing sector in a similar role dealing with tenants daily. Excellent customer service skills A full driving licence along with your own transport. CSCS card is desirableTo Apply If you are interested, please apply online with your CV or contact Aran Dennis on (phone number removed)