Senior desktop engineer

An exciting opportunity has arisen for a Senior Desktop Engineer to support one of our client #39;s, based on their site in Ipswich. The successful candidate must be well presented, a strong communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets). This is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client #39;s security clearance process. As a Senior Desktop Engineer you will be: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general ldquo;IT rdquo; tasks Providing lsquo;Hands and Eyes rsquo; support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control asset management ndash; ensuring the desktops and laptops are correctly added to the database and the status updated when applicableWhat we #39;re looking for: Knowledge of current and past Microsoft windows operating systems Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network Local) Microsoft Active Directory Azure Active Directory knowledge Remote desktop support tools Desktop/printer configurations Excellent interpersonal communication skills Must be able to work independently and part of a team. Experience and technical knowledge of IT, PC rsquo;s / peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectivelyDesirable skills / qualifications: ITIL Foundation 3 ndash; 4 years experience supporting Windows environment Windows certificationThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months rsquo; service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website