Customer service advisor

Customer Service Advisor * Job number: VCO00352 * Location: Cheadle * Salary: GBP24,500 * Contract: Full time ndash; permanent * Hours: 40 hours which will fall between the following shift pattern - Monday-Friday 8-7 Saturdays 9-5 Want to be part of The Fast and The Curious? Interested in getting involved in The Call Centre of Duty? Take a chance on Game of Phones and apply here, to The AA Team. If you rsquo;re good at what you do, you can work anywhere! If you rsquo;re the best at what you do, you work at The AA. Interviews are being held week commencing 22/4/2024 and will end on 03/05/2024 What will I be doing? * Supporting our customers in a high-volume contact centre via telephone * Striving towards sales goals or retaining customers who are coming to the end of their policy * Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call * Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries * Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service. * Striving to ensure that each customer receives a top-class customer experience that is expected from our iconic brand! * Taking care of a variety of customers including distressed/angry customers. What will get me there? * Apply today! No CV? No problem! Fill in the application form and click submit. * Complete your online Assessment, sent by Arctic Shores. This arrives shortly after submitting application. * Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office * Get the offer! Congratulations, you are hired! Make sure you submit your pre-employment checks and sign your contract! * Turn up! It rsquo;s day 1 of training, you rsquo;re about to start the best step in your career. We rsquo;re looking for someone to become: * A problem solver: you rsquo;ll understand incoming information and make logical decisions quickly and efficiently * An explorer: you rsquo;ll need be curious and inquisitive; learning new information and applying it quickly * A self-starter: you rsquo;ll be proactive taking pride and ownership in your work * A smooth operator: you rsquo;ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively Here #39;s what we offer you: As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus of up to GBP1,000 during your first years rsquo; service. As well as benefits including; * The opportunity to join and learn within a team that rsquo;s as driven as they are supportive * 23 days annual leave, with the ability to buy holiday * Free breakdown membership * Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more * Discounts on AA products including car and home insurance * Access to employee inclusivity awareness networks * Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family * Worksave pension scheme with up to 7% employer contribution