1st line support technician

Job title: 1st Line Support Technician Salary: up to GBP29k + Bonuses Location: Cambridge My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: * Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 2022) * Installing PCs / upgrading software * Administration of IP phone systems * Supporting customer applications * Setting up email accounts and website hosting * Support for Mac #39;s remotely and on-site * Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues * Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations * IT Solutions Project Work Attributes: * Previous experience working for an MSP or Software house would be desirable * Team player * Keen to learn * Confident communicating over the phone