Customer service advisor rent income support

Responsibilities To act as the first point of contact, providing initial advice to residents regarding their rent account and rent arrears including annual rent increases and resolve directly the most frequent service requests by; telephone, email, web, and other social media channels Where appropriate signpost residents to the most suitable means of financial support depending on their circumstances (Welfare Benefit team for Housing Support Fund payments and Discretionary Housing Payments) To capture accurate and detailed information to pass to the Rental Income Support Officer where a complex enquiry is made To access and record actions on the council rsquo;s central housing database relevant information and services, for example, to provide an up to date balance on a rent account or order a rent card To capture and update relevant customer information Where a resident make you aware they are on Universal Credit, reaffirm that they must update their journal to reflect the new charges and date Update the Universal Credit Landlord portal with new rent information within required timescales Requirements Experience of working in a customer facing role EXPERINCE IN RENT INCOME SUPPORT Must have experience working in a housing association or council Contract Monday to Friday 9am to 5pm (Hybrid position 2-3 days in office) Information:Candidate is expected to be logged on the system and telephone ready to start at 8:45am daily. PAYE Via Umbrella Initial 3 month contract with the opportunity to extend If you are interested in this position and meet the requirements, APPLY NOW