Operations manager

We are recruiting for a client based in Crawley, Hours are Monday- Friday (Apply online only)) This is on site, no hybrid working Minimum 10 years rsquo; experience at General management/Directorship level in Freight Forwarding The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company rsquo;s performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external. Duties Include: Ensuring the business is run in accordance with the directives of the Directors * Responsible for business operation performance and results, ensuring sustainable growth and profitability. * Active involvement in profitability from the operations department (Forwarding and warehouse) * Active responsibility to ensure operators are compliant to all areas including and H S, quality assurance, airside operators and IATA inline with compliance and senior management. * Responsibility to evaluate each customer rsquo;s worth and act accordingly * Maximise staff resources and effectiveness (drive efficiency and optimisation) * Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business Operations: Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish. bull; Ensure accuracy with billing and strong commercial judgement on margins per customer. bull; Support the operations team in fulfilling all customer requirements. bull; Accurately complete job files book jobs onto the internal job management system. bull; Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email. bull; Prepare and present quotations for projects, ad-hoc and regular movements. Customer Requirements: bull; Fully understand our customers needs and requirements bull; Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities bull; Work closely with other colleagues to seek improvements on customer service using digital solutions bull; Constantly look to improve quality and service provided bull; Meet customers and perform guided tours of the facility as required bull; Attend external meetings with customers and suppliers as required bull; Handle customer complaints/issues escalating where necessary to ensure full resolution Key Skills: * Management skills ndash; ability to grow and develop a strong team * Strong commercial skills * Results orientated * Self-starter/multi-tasker, with adaptable lsquo;hands on rsquo; approach suitable for SME * Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills * Excellent spoken and written communication skills gained within a customer interfacing role * Computer skills ndash; proficient in all Microsoft office applications, Transport/logistics software application * Accuracy and attention to detail particularly when working under pressure Company provides excellent benefits including a pension and social days