Junior application support analyst

Junior Support Analystrequired by a market leading tech company in thesports and entertainment industriesDelivering an advanced platform covering : access, loyalty, payments, and sponsor engagement, Our client continuously innovates and shapes the future of Sports. Key job responsibilities : Technical incident management (call logging, troubleshooting, escalation) : Product support and maintenance (hardware and software) primarily through remote access : PC and server software installations, configuration and testing of bespoke software : End user training : Documenting critical and routine procedures as well as end user literature : Out of hours event support both remotely and on site (this is included in the annual salary offer) : Troubleshoot various problems that arise with day:to:day work and resolve issues Essential skills required : Knowledge of T:SQL is an advantage : A sound technical grounding, including a good understanding of networking principles and Microsoft server and desktop environments : Excellent communication, diagnostic and troubleshooting skills : Reliability and a willingness to solve client demands : A keenness for new experiences, responsibility, and accountability : Ability to establish a good working relationship with customers and fellow colleagues : Able to prioritise tasks whilst maintaining a clear customer focused approach : Relevant MCP, MCSA or MCSE qualifications are an advantage. Employee benefits o Eligibility to join the Company Pension Scheme o 24 days Annual Leave plus UK Bank and Public Holiday s o Flexible and remote working. o Company Dental and Health Insurance Scheme o One off GBP 150 Working from Home Allowance o Monthly Social Events o Cycle to Work Scheme o Daily Lunch Vouchers in the Office Café o Free Annual Eye Tests ALL APPLICANTS MUST BE FREE TO WORK IN THE UK. Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any persons for this role.