Administration coordinator

An exciting opportunity has arisen for a motivated and focused individual to join the Neurophysiology service. The ideal candidate will have a patient approach and experience of working within a busy NHS team, with values that are aligned with the Trust’s core values. You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at National Hospital for Neurology and Neurosurgery and will be expected to a hybrid model (on site and at home). You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of diagnostic pathways, and previous admissions or pathway coordination experience would be advantageous. Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values. Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. For more informationregardingthe main responsibilities of the role, please refer to the attached Job Description.