Receptionist events coordinator

JOB DESCRIPTION Job Description As a Reception Events Coordinator you will report to the Planning Production Manager as part of a diverse and talented Client and Conference Centre team. You will work in a professional, flexible and proactive manner to ensure clients needs are identified and all details are communicated to our vendor partners and external vendor teams, to ensure a seamless delivery of service excellence. Job Responsibilities To man the Conference Client Center Reception Desks within opening hours; work flexibly to ensure coverage of these – and to adhere to the opening and closing procedures. Liaise with the Central Reservations team on a daily basis to receive information pertaining to incoming reservations- using JPMC Schedule Now as the reservations tool. To entirely plan such events and meetings that are allocated by the Business Manager or Conference Client Center Event Planners, from reservations stage to billing stage. To contact the organiser of all events allocated within 48 hours of booking. Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food Beverage teams to carry out client requirements. To coordinate all client or host needs prior to the program and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP. To give accurate and appropriate information at all times, seeking specialist support where necessary. Review details of each allocated event/meeting for the coming day at the daily function meeting. Required qualifications, capabilities and skills Customer-facing experience Strong interpersonal skills Highly organized; ability to handle multiple tasks and apply judgment to prioritize Flexibility to deal with a fast-paced, diverse environment Excellent communication skills; both oral and written Highly motivated team player Work comfortably under pressure and observe deadlines Preferred qualifications, capabilities and skills Experience of working within a busy and diverse team Track record of quality service provision Strong Computer Skills, (MS Office; Room Booking System e.g. EMS) ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.