Enquiries team administrator

ABOUT US The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of approximately 5,200 railway arches, business estates, former station buildings and other properties. The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are Telereal Trillium and Blackstone Property Partners. JOB PURPOSE In this role, your main mission is to connect people with the perfect space from our portfolio. You ll be the friendly voice answering calls, helping potential customers, and setting up property viewings. Keeping things organized is key - you ll log calls, arrange viewings, and create marketing materials. We need you to be a phone pro, a good communicator, and handy with tools like Excel. The ability to learn fast, stay cool under pressure, and meet deadlines is important. While call center experience is a bonus, we re happy to train you. Your role is all about making sure our customers have a smooth and positive experience while finding their ideal space. KEY ACCOUNTABILITIES Answering inbound enquiries calls and assisting prospective customers in locating suitable space on our portfolio. Logging all inbound enquiries calls on internal system. Coordinating internal agents/internal agents viewings. Confirming viewings and follow up with external agents/internal sales team. Vetting of prospective customers. Providing adhoc access to interested parties to available units. Marketing pack creation. Adhoc administrative duties as required by the wider business. REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE Excellent phone manner Good interpersonal skills and ability to work at all levels Proficient in Microsoft Office particularly Excel and Outlook Confident with using online workflow systems Ability to absorb information and learn quickly Excellent organisational skills Ability to work under pressure and to timescales Previous call centre or similar experience desirable but not essential – training will be provided. Here at The Arch Company, we are committed to fostering a diverse and inclusive workforce where all individuals, regardless of their background, are valued, respected, and empowered. A diverse team brings a variety of perspectives, experiences and ideas that contribute to our success. As such, when hiring or promoting from within, we welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.