Assistant patient administrator

We are searching for a high performing, enthusiastic and empathetic individual to work in the Outpatient areas. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff the successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in several areas, providing cross cover where necessary. Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East. We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics. We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment. Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection. Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex. Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource File all paperwork appropriately Provide cover across the POD as and when required Ensure all patients are checked in on arrival Provide an excellent standard of service to patients at all times Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development Photocopying, filling Answering phones Booking follow up appointments Booking Transport