Medical administrator

JOB DESCRIPTION Job Title: Medical Administrator Salary: Negotiable, depending on experience Location: Main Site Dalston Practice Accountable to: Practice Manager Main Duties and Responsibilities: Supervise and provide administrative support to reception team on a day to day basis Promote practice protocols and standards Ensure locums are organised as necessary and inducted and equipped when undertaking sessions Schedule and minute regular practice meetings, MDT meetings and other meetings General Administration Arrange appointments for call/recall activity Resolve registration errors and maintain registration links on a daily basis Ensure that medical records are returned to PCSE in a timely manner when patients are de-registered Learn and use medical terminology Ensure appropriate posters and leaflets are displayed in waiting areas Assist with clinical and non-clinical audits Assist in reception duties Implement and monitor all Health Safety requirements, e.g. infection control Liaise with allied hospital staff and ARRS PCN roles Deal with patient complaints, comments and compliments as appropriate Feedback appropriate patient suggestions to management Attend and minute practice and clinical meetings Organise patient satisfaction surveys and collate data Manage incoming postal and electronic correspondence, e.g. email correspondence Miscellaneous Promote a positive and professional image of the practice Duties and responsibilities may be amended from time to time to reflect the changing needs of the practice. Other: Confidentiality In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business. All such information from any source is to be regarded as strictly confidential and must not be divulged except in accordance with the practice policies (see separate confidentiality policy and agreement). Health Safety/Infection Control The post-holder will observe and implement the practice policies on health and safety, and infection control. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly