Casework assistants administrative officers casework divisions 317305

Details Reference number 317305 Salary £20,440 - £24,470 National: £20,440 (induction rate) - £24,470 (spot rate) London: £21,930 (induction rate) - £26,190 (spot rate) plus £3,150 recruitment and retention allowance Please see the candidate pack for a full salary breakdown by location. Job grade Administrative Officer A2 Contract type Permanent Fixed Term Length of employment Permanent or Up to 24 Months (FTA) Business area Birmingham, Cardiff, Liverpool, Leeds and Manchester. Type of role Administration / Corporate Support Operational Delivery Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 4 Contents Location About the job Benefits Things you need to know Apply and further information Location Birmingham, Leeds, London, Manchester, Nottingham About the job Job summary Are you interested in developing a career with a real purpose? Start your career as a casework assistant or administrative officer with the Crown Prosecution Service (CPS) in an integral supporting role. As a casework assistant or admin officer, you’re often the point of contact dealing with enquiries and correspondence. You’re responsible for providing support within your team, gaining insight into the important work of the CPS along the way. In either role, you are a professional delivering customer service to internal and external stakeholders. You build on your skills – such as communication, quality checking and time management – to complete your work to a high standard to help achieve your team’s goals and objectives. For both roles, you’re central to supporting tasks that help the overall delivery of justice. As a casework assistant, you may find yourself drafting correspondence to other members of the criminal justice system, or as an admin officer liaising with business centre colleagues giving advice on an enquiry after discussing with your team members. The CPS is responsible for delivering justice through the independent and effective prosecution of crime. As the principal prosecuting authority across England and Wales, our work is often emotionally challenging and complex. As such we employ over 7,000 individuals who think objectively, act professionally, show the upmost respect for others and continually strive for excellence. We are looking for individuals who are committed to public service, making a difference in people’s lives and delivering justice. We are committed to delivering the highest standards in this complex and challenging field. Successful candidates are required to have digital capabilities to complete tasks within this role. We do a pre-sift of applications whilst the campaign is live to ensure applications are completed at the appropriate standard. If your application doesn t address all application questions appropriately, your application is declined. Applicants can t resubmit a new application once it s been declined. Please note that our three administrative officer and casework assistant adverts are linked (all areas, casework divisions and headquarters). If you submit multiple applications, we only consider your first application and the others are withdrawn – so only apply for one of these vacancies. If you would like to be considered for more than one, you can specify this on your application form. Candidates are only shortlisted once and interviewed once, However, your application is considered for all linked vacancies if you’re successful. If you’re currently doing an apprenticeship within the CPS and you’re successful, you must complete your course if the role is relevant to the apprenticeship. For more information about how to apply, please see the candidate pack and job description at the bottom of this page. Job description Admin Officer To provide general administrative assistance to the team. To act as the first point of contact for the unit, dealing professionally and courteously with general enquiries and passing to the relevant person or department as and when necessary. Meet our administrative officers Casework Assistant To provide casework and general administrative assistance to prosecution team members. To act as a point of contact for the unit, dealing with enquiries and correspondence in a professional and courteous manner. To prepare cases for court, ensuring that all case files are accounted for. Meet our casework assistants Person specification Administrative officer To monitor the accuracy of data received into the team, challenging appropriately that which doesn’t meet CPS policy, seeking guidance where necessary. To prioritise your work and manage time effectively, balancing conflicting priorities where necessary, ensuring all tasks are completed to a high standard within the specified deadlines. To promptly identify potential problems and present suggested solutions to your line manager. To produce basic letters, following a standard format. To deal with enquiries and routine correspondence by phone or email professionally and within agreed timescales. To provide assistance and support to the team by performing a range of general administrative duties when required. To provide a professional service to both internal and external contacts ensuring that information and advice is given in an organised and professional manner. To cover reception when required. Casework assistant To prepare case files for court within timescales, ensuring all tasks are completed to a high standard and within the deadlines set. To prepare cases for court hearings and serving material on other parties ensuring all information is recorded on CMS accurately. To deal with phone enquiries in a professional manner, linking correspondence to case files and completing related tasks on cases in accordance with prosecutor instructions. To provide an excellent customer service demonstrating your sound judgement when dealing with enquiries. To deal with correspondence and enquires from stakeholders, defence and colleagues in a timely and professional manner. Behaviours We ll assess you against these behaviours during the selection process: Developing Self and Others Seeing the Big Picture Making Effective Decisions Communicating and Influencing Delivering at Pace Benefits CPS is passionate about ensuring that we’re a top performing organisation and a great place to work. We’re a committed equal opportunities employer, creating a culture where everyone can bring their whole self to work, and individuality is truly appreciated. We want to ensure that our admin officers and casework assistants can thrive at work and home, and we offer a range of support to achieve a balance. This includes flexibility to support working hours, caring responsibilities and deployment, which means that where you work (a court, office or your home) is based on the kind of work you’re undertaking. This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions. The CPS commits to offer its employees the following experience. You can do impactful, purposeful work that’s making a difference to your local communities. You are able to learn and grow, with access to the right opportunities and resources. We care about your wellbeing. We want you to feel valued, trusted and included. We also offer the following benefits: Civil Service pension access to employee savings Cycle2Work scheme 25 days’ leave, rising to 30 days after 5 years’ service 1 extra privilege day to mark the King’s birthday competitive maternity, paternity and parental leave flexible working and a family friendly approach to work childcare vouchers. Part-time working requests are considered, subject to business needs. Please note that, if you are successful, you start on the induction salary rate. This rises to the spot rate after you successfully complete your probation period, which is six months of employment. Successful candidates may be placed on a reserve list if a post isn’t immediately available. You may also be offered a post in a different division to your preference, subject to business need. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. The recruitment process consists of an online application and a video interview held remotely through Microsoft Teams during the week commencing 20 November 2023. Please try to keep these dates free if possible or notify us if you’re not available. We will make every effort to accommodate you, but we can’t make any guarantees. Q A Sessions We are holding online candidate Q A sessions where you can ask the resourcing team questions about the roles and the selection process: Thursday 12 October, 1.00pm - 2.00pm https://meetandengage.com/aln39hah0 Thursday 19 October, 1.00pm - 2.00pm https://meetandengage.com/aln39j9so Application stage Submit your application through Civil Service Jobs by 11:55pm on Monday 23 October 2023. Please note, applicants must be aged 16 years and older by the above closing date. You’re asked to complete a behaviour-based section of 1,250 words max. You must explain how you consider your personal skills, qualities and experience match the requirements detailed in the candidate pack. You must address the core behaviours for this role, detailed in the behaviours section of the candidate pack. These behaviours are: Motivation (lead behaviour) ‘Why have you applied for an A2 position with the Crown Prosecution Service?’ Developing Self and Others ‘What skills have you learnt from school, your social life or your professional occupation that you feel are important in the workplace?’ Seeing the Big Picture ‘What skills would you hope to gain if successful in this role with the Crown Prosecution Service?’ You must address each question when you provide examples of your behaviour. If you don’t, your application will be rejected. The panel reserves the right to only assess the lead behaviour (motivation) and/or raise the standard or pass mark as required. Please refer to the candidate pack for more information about the process and what is being tested at each stage. You are not required to complete an online test Interview stage A member of our recruitment team will be in touch with more information if you reach the interview stage. If you have any queries, please contact the CPS Recruitment Team at [email protected]. If you’re offered an interview, you must complete the character enquiry form, and nationality and immigration questionnaire. If you’re successful, you must secure DBS clearance. Certain roles may require heightened clearance such as Security Check clearance. To speed up this process, please bring three forms of ID to your interview. Data gathered from unsuccessful candidates is destroyed in accordance with our Data Retention Policy. We only provide feedback if you attend an interview or assessment. Complaints If you’re dissatisfied and want to make a complaint, please click on the following link to the Civil Service Commissioners complaints page. https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/ You can find the Civil Service Commission recruitment principles here https://civilservicecommission.independent.gov.uk/recruitment/ You can find the Civil Service nationality rules here https://www.gov.uk/government/publications/nationality-rules Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website here https://www.gov.uk/browse/visas-immigration/work-visas Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Early Careers Email : [email protected] Recruitment team Email : [email protected]