Complaint resolution administrator 2x

The role Reporting to the Head of Complaints Resolution you’ll provide a full range of administrative, and organisational tasks ranging from moderate to complex. You’ll help the effective and efficient operation of the team. The role is hybrid with a minimum of 2 days on site What you’ll need Experience of helping customers with a range of enquires across different channels including email and telephone in a busy customer facing environment. Experience in customer service Knowledge of the complaints process and Housing Ombudsman code. Experience of accurately record keeping of all customer contacts, details, and actions on management systems (for example Customer Relationship Management System). Experience using Microsoft Office packages - sufficient to word process, general reports and enter data In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 22.10.2023 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What s in it for you Pension Life assurance Healthcare cash plan Eyecare dental Birthday leave Retailers discounts Cycle to work Buy sell annual leave Season ticket loan In-house academy career development Flexible working Inclusion Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.