Fitzmary 1 service administrator

About the role: Fitzmary 1 ward is a Croydon dedicated female only inpatient units and this is a ward based position with no option of remote working. We offer a comprehensive assessment, care and treatment service. Our treatment programme is aligned with the Recovery model and our inpatient staff work closely with our community services to ensure our patients receive the best care both during and after discharge. An opportunity has arisen for an organised, proactive and efficient Ward Administrator / Housekeeper to provide comprehensive administrative support for Fitzmary 1 ward, an Acute Inpatient ward at the Bethelm. Good interpersonal written and oral communication skills, exemplary timekeeping and flexible approach to work is required for this post. The person must also have good computer literacy (Microsoft Word, Excel), with the ability to meet deadlines and experience of working in a busy office environment. A good understanding of performance and activity targets as well as in-depth knowledge of ePJS would be desirable. We are looking to appoint an administrator / housekeeper with excellent organisation and communication skills and a keen eye for detail. The successful candidate will be assertive, work well within a team and be passionate about providing a high-quality service. We are looking for a candidate who is efficient, great with systems and inspired by the idea of making a difference. This is a challenging role working within an extremely busy office and it is therefore important that you are enthusiastic, motivated and able to work under pressure. You must be able to demonstrate the ability to work independently and as part of a team. The post holder will be required to provide administrative support in line with the well-developed administrative processes already in place. This includes minute taking, ordering clinical and non-clinical items for the team, booking appointments, environmental checks and working closely with the Band 4 ward administrator. For further information, please see attached JD. Benefits: We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer Some of our benefits are highlighted here: Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service. Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing. Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes Car lease, our staff benefits from competitive deals to lease cars Accommodation, our staff benefits from keyworker housing available which is available on selected sites NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website. Other benefits include: Counselling services Wellbeing events Long service awards Cycle to work scheme Season ticket loan Childcare vouchers Staff restaurants We look forward to receiving your application. Key Responsibilities: To provide comprehensive administrative support to the multi-professional team with regards the processing of clinical documentation, managing queries and data entry. To provide a professional and confidential administrative service to include preparing and formatting of correspondence, scanning and dealing with post. Screening and re-routing calls appropriate to request, taking clear concise messages and dealing with enquiries appropriate to the role. To ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales, managing multiple tasks within the working day, whilst maintaining quality standards. To arrange appointments and meetings as required. To attend meetings and produce clear and detailed minutes. To update admission and discharge trackers. To deliver a high standard of customer care, representative of the service and the overall Trusts objectives and commitments. Exercise diplomacy and professionalism, confidentiality and equality standards in accordance with all Trust policy. Support the collection and updating of service specific information and activity to ensure required Key Performance indicators (KPI) are updated and accurate at all times. To be responsible for the management and reporting of maintenance, repair of equipment, faults of works and to liaise with estates and facilities regarding these issues. To arrange deep cleaning of bedrooms and other areas as necessary and input patient menus, using the ISS matrix. To support the team with roles related to First Aid, Fire Warden and Health Safety. Assist with the induction of temporary staff and maintaining a Local Induction Pack for the ward. In conjunction with other members of the admin team, support the service wide cover arrangements. To work in a flexible and open manner, in line with the needs of the service. Support the team with regards to roles related to First Aid, Fire Warden, Health and Safety. Ensure Confidentiality of information is always maintained in accordance with Trust policies and the COT code of ethics and professional conduct. To maintain a daily routine of scanning documents on to the system. To undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Manager and/or Team Manager. For further information please see attached JD.