Administrator

Job Purpose: To provide comprehensive administrative support to the Hicaf team based at Runcorn town hall (HICAF)working flexibly over 7 days as required by rota. Duties and Responsibilities: To provide personal administration and secretarial support for the Intermediate Care and Frailty Service to ensure the smooth and efficient running of services. To maintain a high professional standard in terms of the performance of duties in terms of general conduct, including maintaining confidentiality. To work flexibly across organisational boundaries as required and to present at all times a positive image of the Services. To prioritise workload to meet agreed timescales. To take and transcribe minutes of approved Service/Team meetings ensuring they accurately reflect the discussions at the meetings. To collate data for Commissioners and Clinical audit and generate reports using appropriate office applications mainly EMIS. To maintain electronic diaries and arrange appointments and to deal with any correspondence relating to this and log all messages received. Typing of clinical letters/medical reports and other correspondence required by the Services. To be responsible for sourcing, ordering and auditing of resources. To be responsible for the requesting of medical documentation from other hospitals / units as and when required. Work across multi-disciplinary, multi-organisational Health and Social Care Services. Load referrals and input data on Social Care Database. Communication To liaise and maintain excellent communication skills, both written and verbal, at all levels within the team. To organise meetings as directed. These may require contact with multi agencies requiring the co-ordination of mutually convenient times. To assess and action information received, using own initiative and to refer on to appropriate individual as necessary. To be first point of contact for clients and offer a professional solution to client queries. To be able to communicate effectively and professionally both on the telephone and face to face with clients, carers and other professionals. To offer administrative support to other services as required. Professional Development To participate in protected learning time and attend Service/Team and administrative staff meetings as required. To participate in the individual performance review system. To update administrative / computer skills identified by utilising appropriate learning opportunities. To participate in all statutory and mandatory training in relation to the post.