Medical receptionist

Medical Receptionist Central Park Surgery, Leyland The closing date will depend on when we have found suitable candidates. Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment Job overview We are looking for an enthusiastic medical receptionist to join our team on a part time basis. Previous experience in general practice is desirable but not essential as full training will be given. Hours of work: 15.5 hours Tuesday 1:30pm - 5:30pm Thursday 10:30am - 6:30pm Friday 2:30pm - 6:30pm *please be aware your working hours may differ throughout the first couple of months for training* Main duties of the job To provide a friendly and professional service to patients. If you have excellent customer service skills and are committed to delivering high standards of patient care, then we would like to hear from you. About us Central Park Surgery is a small GP practice based in Leyland with a patient population of approximately 5,000 patients. Our team consists of four GPs, three Nurse Practitioners, one Practice Nurse and a Healthcare Assistant. Our clinicians are closely supported by an excellent administration/reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services. Job description Job responsibilities The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the caller’s requests appropriately Process patient requests for appointments Process repeat prescription requests Action incoming emails and correspondence as necessary Initiate contact with and respond to requests from patients, team members and external agencies Enter read code data on EMIS Web Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients’ healthcare records as necessary Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the secretarial team Manage all queries as necessary in an efficient manner Scan patient-related documentation and attach scanned documents to patients healthcare records Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Undertake all mandatory training and induction programmes Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Person Specification Knowledge and skills Essential Excellent communication skills (written and oral) Please note that candidates who do not take the Indeed Communication test will not be shortlisted. Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Polite and confident Flexible and cooperative Motivated Problem-solver with the ability to process information accurately and effectively Experience Essential Experience of working with the general public Desirable Experience of working in a primary care environment Experience of working in a healthcare setting Experience using EMIS web For any further information, please email [email protected] Job Types: Permanent, Part-time Salary: £10.42 per hour Expected hours: 15.5 per week Benefits: On-site parking Schedule: Day shift Overtime COVID-19 considerations:All staff and patients are continuing to social distance and wear masks to protect the team and vulnerable patients Work Location: In person