Customer service administrator

Part time - Pro rata - Hours are 6am - 1230pm or 1230pm - 530pm GBP23,000 pro rata Nuneaton Our client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers. You will need to fulfil the following important duties to excel at their job including: * Raising support tickets to enable tracking and resolution of customer requests * Dealing with drivers on a day to day basis fast paced * Investigating and resolving customer complaints then closing support tickets * Maintaining a database of customer information * Escalating inquiries to the appropriate team, when necessary * Checking waste service availability * Assisting customers with registration or account creation * Passing customer feedback onto the product or sales team to improve the organisation rsquo;s offerings In return our client offers a salary of GBP23,000 pro rata with excellent benefits and working within a lovely friendly team - apply now for an interview! Apply now for an interview If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. James Recruitment is an employment consultancy and operates as an equal opportunities employer. Recommend a Friend Due to the demand for high calibre professional candidates we have introduced a recommend a friend incentive scheme. This scheme will reward the introduction to James Recruitment of an individual, either directly or indirectly. Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of GBP100 of retail vouchers. This scheme is open to both candidates and clients