Property licensing support officer

We are currently recruiting for a Property Licensing Support Officer on behalf of our public sector client based in Ilford. This is a temporary role initially for 3 months with view for further extension. The hourly rate is GBP18.09 per hour PAYE or GBP22.82 per hour Umbrella. The role will work as part of a team to deliver day to day licensing support functions in an effective, efficient and customer friendly manner. Provide a first point of contact for tenants and landlords when they need specialist advice and information about property licensing Support the work of the enforcement officers by ensuring all information entered onto the database is accurate and up to date To work effectively with other internal services to ensure a joined up service Delivery of appropriate business support processes within the Property Licensing TeamKey knowledge/skills required: Understanding of the Housing Health and Rating Scheme (HHSRS) Sufficient knowledge of common hazards in the home to be able to give basic advice to tenants Knowledge and understanding of IT including case management databases and Microsoft applications, with the ability to quickly learn new systems when necessary Good interpersonal skills with an ability to deal with potential conflict with difficult customers, explaining complex issues Good customer service skills with the ability to liaise with customers via telephone or through written correspondence in a helpful, professional manner Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser