1st 2nd line it support engineer

1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role ndash; please only send in your CV if you have this experience and live close to Wembley! Salary: GBP33k-GBP35k + GBP2k On-Call Allowance after settling in period + Benefits Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra GBP2k on-call allowance). You must have: * Excellent communication and interpersonal skills. * At least 3 years IT support experience in a similar role. * Windows 10/Windows 11. * Active Directory. * Good analytical and organisational skills. * Working knowledge of Microsoft Desktop OS. * Good working knowledge of Microsoft 365 applications. * Good working knowledge MS Teams. * Working knowledge of Wi-Fi in a commercial environment. Role involves: * Provide 1st/2nd line support for end users. * To assist with the development and implementation of IT policies and procedures. * Day to day administration of the networks hardware, software, infrastructure and end users. * To assist with IT Network and Systems issues. * To provide remote monitoring and on-site system support. * To support the EPOS, ticketing and telephone system applications. * To monitor IT security and support the administration functions. * To support a number of IT projects, upgrade and change programmes. * Ensure Backups are working correctly. * Management of Spam/Anti-virus systems * To carry out other duties as required. Please send your CV ASAP and I will get back to you