Account manager

Account Manager - Logistics Our client, a vibrant and highly reputable courier company nestled in the heart of Staines/Heathrow, is seeking a passionate and adept Account Manager to join their team. With over a decade of excellence under their belt, this company boasts a diverse clientele spanning across finance, fashion, media, art, publishing, and IT industries within Central London. The Role in a Nutshell As an Account Manager, you #39;ll be at the forefront of maintaining and nurturing strong, long-term relationships with an esteemed client base. Your days will be filled with meaningful interactions as you engage with 25-30 key accounts across London, ensuring their satisfaction and addressing any concerns that may arise. While prioritising the cultivation of existing relationships, you #39;ll also have the exciting opportunity to explore new business ventures, tapping into the extensive CRM database to reignite connections with lapsed clients. Account Management 80% vs 20% New Business. Office based - Staines 9am-6pm. Key Responsibilities: * Nurture and grow our London client base of over 125 accounts, fostering robust B2B relationships and maximizing client spend. * Serve as a dedicated liaison between clients and our company, adeptly addressing concerns, resolving conflicts, and advocating for client needs. * Collaborate with management to negotiate and finalize business contracts, ensuring mutually beneficial outcomes for both parties. * Craft compelling sales pitches to engage prospective clients, showcasing the unparalleled benefits of our courier services. * Keep a finger on the pulse of client satisfaction, proactively seeking feedback and addressing any issues to maintain service excellence. * Embrace the opportunity for face-to-face client interactions, with regular visits to London clients (expenses covered). * Leverage our CRM system to ensure that each client receives personalized and up-to-date information, enhancing their overall experience. You Must Have: * Proven track record in Account Management, with a knack for problem-solving and nurturing client relationships. * Account Investigatory skills, e.g. delayed deliveries/how/why? (Cost-saving). * Exceptional attention to detail, ensuring that every interaction and transaction is handled with precision and care. * Strong communication skills, both verbal and written, with a focus on delivering exceptional service to our B2B clients. * A proactive and driven attitude, coupled with a relentless commitment to achieving results and exceeding expectations. If you #39;re ready to take your Account Management career to new heights within a dynamic and inspiring company, we want to hear from you! Apply now or contact Sharan for more information on (url removed) / (phone number removed). Mandeville is acting as an Employment Agency in relation to this vacancy