Job description:
Role Purpose: To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets. The role holder will create, maintain and process documentation, records and data to agreed procedures and standards. The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes. The role holder will adopt a customer centric approach to ensure smooth HR processes, and that customer needs are addressed. Key Outputs: Management of personnel files, ensuring efficient processing and review of files Document management: including filing, posting and archiving responsibilities in accordance with agreed time lines and procedures Responding and actioning employee administration and transaction processes. Managing customer expectations, providing an end to end courteous customer experience Provide timely and accurate responses to inquiries related to employee data, policies, and processes to customers Ensure accuracy and integrity of HR data entered into systems Supporting all elements and aspects of the end to end recruitment process. Work Context: The role holder will liaise with internal and external customers and 1st line support colleagues, working under direct and detailed instructions, under close supervision of senior member of the team with no requirement for forward planning. There is a high volume of transactions in fast paced deadline driven environment, requiring the role holder to take accountability for positive customer experiences. The main office for the service is based in Dakota House, Weybridge but there may be occasional travel required to Council and customer sites (e.g. schools). Representative Accountabilities: Analysis, Reporting Documentation * Provide and manipulate data for statistical purposes and run and present standard reports. * Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity. Service Delivery * Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. * Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service. Planning Organising * Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation. * Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work. Finance/Resource Management * Follow established ordering procedures to ensure adequate resources are available. Work with others * Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues. * Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires. People Management * Guide junior staff in duties to facilitate their development and ensure routines observed. Duties for all Values: To uphold the values and behaviours of the organisation. Equality Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety Welfare: To work alongside colleagues in the maintenance of a safe working environment reporting incidents, accidents, repairs and maintenance promptly and taking appropriate action as required. Adherence to safe working under the health and safety policy is required. To have regard to and comply with safeguarding policy and procedure as appropriate. Experience and Personal Characteristics: * Relevant HR, management, communication, business administration or financial qualification to NVQ Level 2/3, or able to evidence knowledge/understanding of relevant discipline. * Familiar with one or more of the specific processes used in the relevant discipline. * Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. * Competent in a range of IT tools. * Ability to work with others to achieve objectives and improve customer service. * Good written and oral communication skills with the ability to build sound relationships with customers. * Good administrative /organisational and analytically skills. * Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. * A methodical approach to information gathering, recording and reporting. * Previous relevant work experience. Role Summary: Roles at this level provide a business support service as part of a specific service or service team. They will carry out a range of administrative tasks using knowledge of general office routines and procedures, together with a broad understanding of the department and how the tasks directly support the service or service team. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. Connect2Surrey, part of Surrey County Council Kent Commercial Services LLP, is an equal opportunities Employment Agency Business and positively encourages applications from all suitably qualified and eligible candidates
