2nd line support

Location: AL7 Salary: GBP37,000 Job Title: 2nd Line Support Engineer Location: Welwyn Garden City (3 days in the office, 2 days remote) Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions. Responsibilities: Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments. Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controllers. O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations. Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly. Requirements: Proven experience in 2nd Line Support roles. Strong expertise in Hyper-V and VMware technologies. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange. Excellent troubleshooting and problem-solving skills. Effective communication skills for providing top-notch client support. Ability to work collaboratively and independently. Flexible to work 3 days in the office and 2 days remotely