Dispatch administrator

Job Title: Dispatch Administrator Location: Reigate Salary: GBP26,000 - GBP28,000 Reporting to: Internal Operations Manager Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff. Job Summary The Dispatch Administrator will be responsible for ensuring smooth communication between our customers, field technicians, and management team to facilitate timely and effective service delivery. Duties - Receive incoming service requests from customers via phone, email, or online platforms. - Assess the nature and urgency of each request and prioritise accordingly. - Coordinate with Engineers to schedule service appointments based on availability and urgency. - Dispatch Engineers to service locations efficiently and in a timely manner. - Serve as the primary point of contact between customers and Engineers. - Provide updates to customers regarding Engineer arrival times and any delays. - Communicate any changes or updates to service appointments promptly to all parties involved. - Ensure clear and effective communication between Engineers and the management team. - Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and courteous manner. - Ensure customer satisfaction by following up on service appointments and addressing any issues promptly. - Being responsible achieving SLAs set by our contracts with Corporate Customers. Including Insurance Companies, Facilities Management companies and many other multi-site operators. - All works to be carried out compliant with Data Protection rules and regulations. - Capturing of all information required to compile information spreadsheets and data reports. Key Skills for the Role Previous experience in a dispatch role is desired Strong communication skills including in person, on the phone and via email. Strong IT skills with key systems used in the business; Microsoft Office and Microsoft 365. Experience of leading within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation. What we Offer our Team - Pension (Royal London) - 20 days holiday plus bank holidays - Group Life Assurance (post 6 month qualifying period) - Group Medical Cash Plan (post 6 month qualifying period) - Access to certain benefits and discounts - Annual discretionary bonus scheme - Overtime options available --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You #39;ll find a wide selection of vacancies on our website