It support specialist 1st 2nd level

IT Support Specialist 1st/2nd Level - ( 175713 ) Description About Us At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That s why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: https://www.hdrinc.com/our-story We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That colouring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. Primary Responsibilities In the role of IT Support Specialist, we ll count on you to: Apply technology to address business needs and constraints Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service Participate in enterprise-wide IT projects and initiatives Diagnose system hardware, software, and operator problems Provide advanced troubleshooting on complicated IT issues Provide support for software applications Provide desk side training upon request for enterprise applications Request hardware and software through the requisition system as directed by their supervisor Provide hardware support, printer and printing support Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets Assist the IT Support team with software inventory where required Provide local office coordination and communication of technical support topics/issues of interest Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed Qualifications Required Qualifications Associate s degree in Computer Science/MIS-related area or equivalent work experience Minimum 1 years of experience in technical support of PC, networks and servers Excellent working knowledge of personal computer and peripherals Experience in systems operations and maintenance Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. Working knowledge of Microsoft Office applications Excellent client service, interpersonal and communication skills Self-starter able to handle multiple tasks and deadlines with minimal supervision Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS This position may include travel. Why HDR At HDR, we know work is not only about who you work for it s also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other s contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way. #LI-KK2 Primary Location : United Kingdom-England-London Other Locations : United Kingdom-England-Croydon, United Kingdom-Scotland-Glasgow Industry : IT Schedule : Full-time Employee Status : Regular BusinessClass : Marketing and Admin Job Posting : Sep 28, 2023