End user support technician

This post is full time and permanent, working 35 hours per week. We are looking to recruit a motivated and talented individual to join our Service Management team as an End User Support Technician. The post is for our End User Support team based at Harrow. The role will be focused on providing technical support to both academic and professional services colleagues, as well as students. You will be responsible for dealing with day to day operational workload of 2nd line Service Desk tickets logged by our service users. Requests range from deploying hardware and software to users, troubleshooting any issues they may encounter whilst using applications and different hardware peripherals. You will also be supporting AV in classrooms and maintaining the systems across the site. You will also provide good customer service using a best practice approach to problem solving and following our Service Operation processes as well as maintaining the service level agreements within our department. Awareness of Mac OS systems is essential, and a good understanding of Windows environment would be advantageous. You will need to prioritise your workload in a demanding environment and be able to work under pressure with stakeholders at different levels. You should have excellent communication, customer service and inter-personal skills as they are essential for this role. We value our customer experience as it’s at the core of our operational focus as a department. The successful candidate will have the opportunity to work on some exciting projects within the university and ensure Westminster leads the way in Higher Education. The role provides opportunities for personal development and training as well as an exciting opportunity for someone who wants to develop their IT skills to an advanced level, while working in a supportive, professional and friendly environment. The successful candidate will promote a culture and environment where our staff and students are at the heart of all we do. To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below. At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders. We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable. The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage. Closing date: midnight on 22 October 2023 Interviews are likely to be held on: 31 October 2023 Administrative contact (for queries only): [email protected]