It support analyst

The successful candidate will not only work on more technical/complex IT Support issues but also assist with IT projects, procurement, hardware and work closely with other teams within the IT department. An ideal candidate will have ~2 years of experience in a similar role, preferably from a Financial or Professional Services firm. The role offers hybrid working, with 3 days working out of their Romford office (occasional travel to the London office might be required), and 2 days WFH. Key responsibilities: Act as an escalation point for the internal IT Support team. To deliver IT support to a varied user base of over 800 users To help with new starter inductions and provide training to users To adhere to and assist in creation of IT processes and daily tasks. Work within a shift rotation (between 07am-7pm, Mon-Fri) and provide out of hours support (24/7) on rotation Skills and experience: Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging Working experience of Active Directory / Azure Active Directory and Exchange Knowledge of MS SharePoint online Basic Network troubleshooting skills Creating updating knowledge base articles technical documentation as required Knowledge of service management methodologies (ITIL), ITSM tools Processes Excellent troubleshooting skills Desirable Skills: Knowledge of Citrix, Windows Operating Systems, Microsoft 365 Knowledge of telephony/voice-based systems Experience of accountancy applications and Worksite DMS Understanding of Information Security standards What s on offer: Competitive starting salary On-Call allowance upon passing probation 25 days annual leave plus three days off at Christmas Hybrid Working Excellent benefits package Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. Date 18/09/2023 Job Ref. PK-MK1809 Paulina Koluch Associate Consultant [email protected] 020 7759 7878