It technical support engineer

Are you passionate about providing phenomenal customer service? Do you have a knack for fault-finding and enjoy solving problems? Have you got a good knowledge of Windows 10, Office, and other common desktop applications? If your answer is yes to all of these, keep reading. Want to know a little about us? At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions. We re proud to be a Top 50 Inclusive employer, and we re number 15 in Glassdoor s Top 50 Employer list. What does the role involve? Reporting to our End User Computing Manager, you will work as part of a friendly on-site team, providing desktop and IT technical support to our people at Novuna. In order to set you up for success in the role, we ll provide you with a 6-month training program. This is a full-time, on-site position to be worked from our Staines office. Some of your key duties will include: Acting as an on-site contact for IT-related incidents logged through ServiceNow and resolving tickets Managing tickets for new starter IT kits, movers leavers returning kit Escalating complex issues to 3rd line using the correct process Proactively avoiding repetitive incidents through publishing “how-to s” articles What are we looking for? You enjoy delivering exceptional customer service and get a real kick out of solving problems. You ll not necessarily have a background in technical support but will have a proven track record of building relationships and delivering outstanding customer experiences. You come with a passion for IT with the desire to learn new technologies. Also, we re looking for the following: Strong communication skills, both written and verbal Completing tasks by following a defined process Excellent problem-solving ability Ability to prioritise work What can we offer you? At Novuna we take our people promise seriously. If you join us, you ll have a chance to make a difference, opportunities to learn, and time to shine. In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes: Flexible hybrid working 25 days holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year What s the next step? Interested? Start your application today and see what Novuna can offer you. Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds. #LI-Hybrid