It and pmo support

London, UK Description This is a support role for DDI UK. The candidate will need to have some technical support background and an interest in also taking on some project management/coordination as well. The role will support the internal team with technical issues in the office, new hardware set ups, and various other technology related office issues/improvements. The role will also support the Project Management office on non-technical projects. This will include working with our material orders and our contractors, but other tasks to be added. Responsibilities IT responsibility – 30% of role 1. Laptop ordering, provisioning, resets and troubleshooting 2. Software support (Office Suite) 3. Printer management and troubleshooting 4. Mobile phone troubleshooting and support 5. Keycard access and management 6. Office tech setup and troubleshooting (docks, monitors, cabling) 7. Videoconferencing setup and troubleshooting PMO responsibility – 70% of role 1. Managing material order mailbox - placing material orders with vendor, creating invoices, process updates 2. Working with internal team on contractor management 3. Internal process improvements 4. Public workshop coordination – dates with facilitators, booking in clients, material support, invoicing Requirements Basic Qualifications BA or BS degree or equivalent Background in Technical support (work or education) Level 1 Tech Support (or equivalent experience) Excellent communication skills (oral/written) Strong internal and external customer service orientation. Strong analytical skills proven experience in making recommendations and taking action, often in ambiguous situations. High work standards and attention to detail. High receptivity to feedback willingness to learn Strong proficiency in Microsoft Office programs (i.e., Word, Excel, PPT, Outlook, MS Teams). Applicants must have the right to live and work in the United Kingdom.