Job description:
Recognized academic or industry qualification (CCNA, JNCIA, degree or relevant work experience). Possess TCP/IP networking knowledge and a broad understanding of infrastructure technologies. Ability to specify power and cooling requirements, participate in hardware racking/stacking, and actively contribute to the migration, basic configuration, and rollout of new or upgraded hardware. Be able to move and lift computer equipment up to 50lbs. Proficient in network cabling, optic types, and test equipment, including VFL, power meter, and OTDR. Familiarity with cabling best practices and methodologies. Troubleshoot networking, routing, and connectivity issues, including network device configuration, application interaction, and cabling infrastructure connectivity. Ability to travel within geographical work area is required, up to 20% travel outside traditional work area may be required possibly including international travel. We are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within networking scaling. The position responsibilities involve delivering the hardware, configuration and fiber connectivity of interdependent scaling projects across several data center locations. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers. Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. They will be highly competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity, all combined with a proven project delivery methodology. This position will work with minimum supervision to drive the stability and sustainability of our next-generation networks and to assist in the development of innovative ways to automate and scale our network as we expand. Network Technicians are expected to work with established best practices to refine operational procedures, develop new tooling and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success. Key job responsibilities Deliver sustainable and repeatable solutions and processes with continuous improvement in mind. Work closely with our Network Engineering Network Technical Program Manager teams to ensure fast, smooth rollout of new designs and products. Installing, configuring and supporting network equipment including routers, servers, switches using provisioning portals. Collaborate with a variety of stake holders to remove project obstacles. Deliver sustainable and repeatable solutions and processes always with an eye on improvement. Manage work and priorities through ticketing system and workflow. Have functional knowledge and disciplines for fiber optic and network cabling and labeling conforming to AWS standards. Handling heavy equipment (move and lift computer equipment up to 50lbs). Performing root cause analysis of equipment failures. Diagnosing hardware and network problems followed by physical basic replacement of damaged or faulty equipment and devices. A day in the life A day in the life of an ID Technician is exciting and varies from day to day with a range of responsibilities, including patching fibre connections, troubleshooting link issues using our internal applications with careful planning, especially when spanning across separate data centers in different regions. We also handle hardware installation in racks, device configuration and upgrades, as well as executing scripts. Collaboration with multiple teams is crucial whilst working on projects as we maintain regular progress updates. We have access to internal systems to keep data up-to-date and use internal resources to dive deep and to keep learning. About the team We are a diverse group of individuals who have different backgrounds and skills that work together as a team to achieve company goals. Our Team have an inclusive environment that promotes a healthy work place which makes employees feel valued. We work as a team or independently on projects/tasks assigned by the manager or other team leaders. We are open to hiring candidates to work out of one of the following locations: London, GBR Comfortable with medium to large, complex project scopes and ambiguous details within the work environment. Excellent judgment and analytical skills, with the ability to prioritize tasks based on fluctuating needs. Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols (BGP, OSPF). Significant background in large-scale datacenter network implementations and support. Several years of experience working in virtualized enterprise networking environments. Proficient in IT best practice frameworks (ITIL, LEAN, AGILE) and operational excellence concepts or methodologies (a plus). Experience dealing with customers during problem resolution and operating efficiently under pressure. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).
