Customer service desk agent leatherhead

Opportunity to start a career in IT sector with training and development Hybrid role, based in leather head up to £160 daily (Inside IR35) About Our Client Our client is a leading provider of world-class IT solutions. Their growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services. They are looking to appoint multiple hires as Customer Service Desk Agent - Leatherhead. Job Description The successful Customer Service Desk Agent - Leatherhead will be responsbile for: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary Meeting / exceeding target SLAs (first response, resolution, update cadence) Managing the end-to-end processes ensuring the end users receive the highest level of service. Manage the communication between external Partners and Bytes Processing of a multitude of client requests including: DoA and Warranty requests General service queries New Device Requests Multi user access request (Office License) New Joiner requests (Practices) Software Requests (Packaging Payment) Leavers Requests The Successful Applicant The successful Customer Service Desk Agent - Leatherhead will have: Proficiency in Excel and a curiosity for all things technology and fixing problems Great communication skills are essential Aptitude to work at pace with accuract and aattention to detail Demonstrated problem solving skills What s on Offer THis is a great 1st step as a Customer Service Desk Agent into the IT world offering support training and development. Hybrid working (1-2 days per week) in the Surrey offices with an initial 6-month contract with the possibility to become permanent. Day rate: £150-£160 (Inside IR35).