Service desk analyst

Exciting Opportunity for a Service Desk Analyst for leading international Law Firm. This is is on-site in the central London office. The position is a Fixed-Term contract for 6 months. On a day-today basis you ll be working under the operational supervision of the Service Desk Team Leader and reporting into the Customer Services Manager, the IT Service Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. You will be responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. You will contribute to the successful deployment/upgrade of IT services and systems and understand and support the overall IT strategy within the business. As a Level 3 analyst, we expect this you to be familiar with service desk working practices such as incident and problem management in addition to request fulfilment The ideal candidate will: Have a professional Certification and/or experience (e.g. Microsoft Office Specialist) preferred SDI Certified Helpdesk Analyst and/or relevant experience preferred Have a degree in related field is preferred or equivalent work experience Experience as a Service Desk analyst in a professional services environment, ideally a law firm. Advanced knowledge of Active Directory and Exchange as they relate to Service Desk activities Advanced support capabilities in MS Office Applications , WebEx, Microsoft Teams If you are interested in the role then please respond this advert with an up to date copy of your CV GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.