Administrator helpdesk

Facilities Coordinator, Burgess Hill Monday - Friday, 40 hours, GBP26,500 plus excellent benefits Our client is looking for a Facilities Service Desk Coordinator who is going to have a positive impact on the internal working environment. You will play a vital role within the business through generating a sense of community through creating a culture of support, delivering world class services and ensuring a seamless operation. You will also be in charge of creating a comfortable atmosphere and will have the opportunity to work in a productive and excitingly varied role! Main duties and responsibilities: * Responds to enquiries, complaints and colleague service requests * Promptly and effectively delivers a solution to queries/issues whilst ensuring a positive colleague experience is maintained * Directs requests to the appropriate channel if it falls out of your remit * Raises maintenance and housekeeping work orders * Responds to customers on behalf of other team members * Maintains integrity of databases * Carries out training in order to offer First Aid and Fire Warden support * In charge of managing the car parking arrangements/queries * In charge of meeting coordination, supply management and office equipment care * Uses Outlook to handle colleague requests, such as parking, badges, answering general questions * Acts in a timely manner, responding to any complaints or questions relating to Workplace Experience * Promote events internally to the business to encourage colleague engagement * Develop a network of local contacts (culture, food, arts etc.) * Assist Supervisors to record data for reporting, accounting and budget reconciliations * First point of contact for any site/amenities/services information * Build strong relationships with key colleagues and business users to provide a professional customer service * To make decisions with general company procedures and policies in mind to ensure deadlines are met Candidate Requirements: * Experience within front desk/switch board/concierge/helpdesk/customer service or other hospitality experience * Excellent communication skills, being able to confidently met and build rapports with new people * Is able to respond to client, co-worker and/or supervisory inquiries and complaints * Can calculate simple figures (such as percentages) * Goes above and beyond to get tasks completed and hit targets * Works effectively within a team * Driven to deliver a high level of customer service * Good problem solving, organisation and planning skills * Maintains a level head under pressure * Able to multi-task * Acquires basic analytical skills * Strong Microsoft Office Suit skills/experience * Open to embracing new technologies * Carries a warm, welcoming and positive demeanour * Punctual and respectful Does this sound like the role you #39;ve been looking for? Apply Now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age