Customer experience advisor

Chesterfield Customer Experience Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments. Responsibilities of the Customer Experience Advisor: Serve as the primary point of contact for customers requiring second-level support Effectively resolve customer queries using internal processes and maintain a high standard of service Offer professional, thorough, and accurate support to internal departments regarding customer queries Escalate queries to management where necessary Maintaining an accurate customer database Necessary experience of the Customer Experience Advisor: Possess excellent communication skills, both written and verbal Demonstrated experience in a fast paced, customer environment Able to work under pressure Efficient organisational skills If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply