Client services administrator

About us Ceramet UK Dental Solutions Ltd are a leading UK supplier of premium dental prosthetics, aesthetics and provide dental educational training courses. We focus on delivering the very best products and service to our customers. We are looking for the right person to join our small, agile and growing team in Client Services. Responsibilities middot; Reporting directly to the Directors of the business middot; Liaise with customers over telephone (no cold calling involved as we are an established supplier in the industry), email and face to face during educational training courses/ events middot; Managing the mailbox, processing, monitoring, resolving and directing queries to correct channels middot; Process customer orders, raising invoices, taking payments middot; Packing orders and coordinating with delivery companies/ couriers and any associated enquiries regarding logistics middot; Liaising with suppliers, raising purchase orders, goods receipt process middot; Stock management, check availability, replenish and control middot; Course and event preparation alongside Project Education Co-ordinator, network, meet greet clients middot; Product knowledge middot; Ad hoc administrative duties -post/bank run/stock room maintenance/ course and event preparation Competencies and person middot; A target specific cover letter is required from applicants explaining your interest in the role, our company and your suitability middot; Strong client facing skills, telephone and written middot; A proactive, problem solver capable of using initiative to be able to do the right thing without constant supervision is a key competency to this role middot; Organisational skills with ability to prioritise workload middot; Team player who looks to positively challenge, engage and improve team processes middot; Microsoft Office (Outlook, Word and Excel), experience with ERP systems is desirable, but not essential middot; Commitment to continuous personal development within role is essential for progression and professional growth middot; Strong personality with a positive can-do attitude able to hold your own in a lively team Training will be provided. The position is a busy and varied role and offers opportunities for progression from the off-set for the right candidate. We are a small team and run a tight ship. The position will have full exposure to staff at all levels with your impact and approach to tasks visible and would therefore suit someone with integrity, strong communication skills, a quick learner with the confidence to work on their own initiative. Ideal position for someone who lives locally or who can easily get to Macclesfield. Although training will be provided, experience in customer services and business administration is preferable. Eligibility: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required from all candidates Job Types: Full-time, Permanent Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Work Location: Office based Reference ID: CSAQ224 Benefits middot; 25 days annual leave + bank holidays middot; Birthday off middot; Casual dress middot; Private medical* middot; Death in service benefits* middot; Pension middot; Dog friendly office (dogs must be socialised) middot; Full Bar/ rest area middot; Early Finish Fridays (co-ordinated internally, ensuring business opening times are covered) middot; On-site free parking middot; Central location to all amenities * After 12 months service All communications are strictly private and confidential, covered under the GDPR and Data Protection Act 2018 and will be kept for the sole purpose of recruitment. Submissions are retained for six months at the end of the recruitment process. Strictly no agencies