Service desk analyst

Service Desk Analyst Tired of the daily commute into London? Struggling to find that perfect work/life balance? Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis. Position Highlights: * Enjoy the flexibility of remote work, with monthly office visits for team collaboration. * Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months. * Rotation of on-call weekend coverage and support required, with additional remuneration provided. Responsibilities: * Provide 1st line technical support to internal customers * Provide technical assistance on the Firm rsquo;s software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system. * Resolve complex technical issues promptly to ensure customer satisfaction * Collaborate with team members and assist as needed Required Skills: * 1-3 years rsquo; IT support experience within a legal or professional service environment. * Excellent problem-solving and troubleshooting skills * Ability to handle multiple tasks under pressure with attention to detail * Clear communication skills, both verbal and written * Working knowledge of ITIL Service Management preferred Ready to say goodbye to the commute and hello to a fulfilling remote career? Hit APPLY now