1st line support engineer

1st Line Support Engineer / First Line Support Engineer / IT Support Engineer Office based in Havant Salary ndash; up to GBP25,000 This 1st Line Support Engineer / First Line Support Engineer / IT Support Engineer is an opportunity for a customer-driven IT professional to join a growing MSP supporting their clients to deliver a transformative, modern workplace environment. Package Salary up to GBP25,000 23 days paid holiday + Bank Holidays Pension Scheme Healthcare Scheme 1st Line Support Engineer / First Line Support Engineer / IT Support Engineer Responsibilities: 365 Administration ndash; setting up users, changing passwords, security groups etc. Helpdesk tickets and phone calls with clients Attending client sites to troubleshoot and resolve issues Responding to Endpoint Manager and RMM alerts Update client documentation 1st Line Support Engineer / First Line Support Engineer / IT Support Engineer Requirements: First-hand administration and implementation experience with Microsoft 365 platform administration. Proactiveness with dealing with tickets in a timely manner. Solid problem-solving approach, using a mixture of customer-facing and technical skills. Ability to interact well with customer employees, directors, and suppliers to deliver a solid, trusted and solution focussed response. 365 Administration background Used Entra (Endpoint) previously Full UK Driving License