Customer service advisor

SF Recruitment are currently recruiting for a Customer Service Advisor to work for a fantastic client of ours based in Hucknall. Due to a busy period approaching, our client is looking to bring on a Customer Service professional to join their team for 6 months with the possibility to go permanent. The working days are Monday to Friday 9-5, although you must also be open to working Saturday and Sundays on alternative shift patterns in the future. Our client is looking for a customer service professionals who has previous experience working in a fast-paced customer service environment. A successful candidate will be the main point of contact for customers who wish to place an order or have a complaint/comment about the service or products provided by our client. You will need to establish an efficient, friendly, helpful and welcoming approach with every caller providing them with a memorable level of service, which promotes customer loyalty and recommendation. Main duties will include - Creating a positive first impression and attitude by taking orders in a friendly and efficient manner - Completing every order thoroughly so that orders can be processed efficiently and be delivered correctly within agreed time scales - Manage customer complaints and queries received and delegate as necessary ensuring that they are responded in a manner to express appropriate understanding - Create a positive first impression and attitude, speak with a smile and use a friendly tone - Respond to email enquiries. - Provide a polite, fast, and accurate response to incoming telephone calls particularly in busy periods. - Helping every customer that requires assistance no matter what the query, including web order assistance. - Assist with general office admin as required. - Downloading and editing incoming orders. - Assist with incoming online chat. Our client requires immediately available people who can commit to a straight start. You must have had previous customer service experience and will need to have a good telephone manner. Our client needs candidates who are hardworking, motivated and must have a genuine interest in customer service and enjoys going above and beyond to ensure customer satisfaction. If you think you have the relevant experience and are immediately available, please apply today with your updated CV