Desktop support engineer

Our client provides first call IT support and solutions to businesses throughout Liverpool city region. Do you have experience in Microsoft Windows desktop and server environments? You must already be a 3rd Line IT Engineer or an experienced 1st Line Support Engineer and looking to progress to the next level. This is an opportunity to develop an excellent career path and grow with the business. The Role Working as part of the team as well as being self-motivated and self-sufficient Adhering to company and team policies and best practice Managing ownership of a ticket from start to finish. Managing SLA rsquo;s and customer expectations. Respond to email and phone support requests to maintain the operation of the customer rsquo;s computer systems to an agreed level Providing technical support across our customer base via phone, email, remote support Be responsible for both reactive and proactive maintenance Contribute to IT projects when required The Requirements Minimum 3 years rsquo; demonstrable experience in IT support services or consultancy MS Win 10/11 Desktop support MS Office 2016+ Application support Anti-Virus Technologies (Eset / Bitdefender) MS Server 2016+ AD / GPO / Rights / User administration and Certificate management MS Exchange 2016+ Administration MS Terminal server administration / support Trouble shooting LAN / WAN / VPN / Router/ Firewall / WIFI issues Understanding of DNS, DHCP, TCP/IP Experience of Remote access tools Candidates will hold or be willing to attain the following Microsoft 365 accreditations ndash; MS900, MS102 Desirable additions Managing HyperV patching Upgrades Microsoft 365 / Exchange, SharePoint, - Admin and Migrations Proficiency in scripting and task automation using appropriate tooling such as PowerShell Backup technologies (experience of Hornet and Acronis products is desirable). Relevant Microsoft certifications in Networking / Desktop / Servers Experience with VoIP systems (CTX) - troubleshooting and administration. This is a fantastic opportunity for the right candidate looking to grow with a business that is already on the right path with great plans for the future