Customer service representative

Amphenol Advanced Sensors have an exciting opportunity for a Customer Service Representative to join their team. Location: Taunton, TA2 8QY Salary: Competitive Job Type: Full-time, Permanent About Us: Amphenol Advanced Sensors is a pioneering leader in advanced sensing technologies and innovative embedded measurement solutions tailored for regulatory and industry-driven applications. Our focus is on creating value by delivering crucial information for real-time decision-making. We provide domain expertise, swift customisation, world-class manufacturing capabilities, and foster enduring customer relationships, all aimed at delivering the utmost value in terms of cost of ownership for our customers. Don rsquo;t miss out on this opportunity to join a successful, growing Fortune 500 Company! Customer Service Representative ndash; The Role: To work closely within the Customer Service Team and with Sales Account Managers, in order to provide a full range of customer service and administrative support, together with working closely with both internal and external customers. Customer Service Representative ndash; Key Responsibilities: - Responsible for execution of customer order process (order handling, booking, PO verification etc) - Provide pricing and delivery information to Advanced Sensors Sales Account Managers and customers, using established quotations processes and tools - Develop product, application, and supply chain expertise to assist in supporting customer rsquo;s product and delivery needs - Support new accounts and credit terms applications using processes and tools - Work with Sales Account Managers to support Sales Exhibitions - Dealing with telephone and email enquiries from internal and external customers - Creating and maintaining filing systems, both electronic and manual - Distribution of incoming mail for the site and management of outgoing mail Customer Service Representative ndash; You: - 5 GCSEs (A ndash; C) desirable - NVQ in Customer Service - desirable - At least 2 years rsquo; experience in a sales/customer service office environment essential - A confident user of the Microsoft Suite - Use of Infoflo is desirable, but training will be given - Create and maintain relationships with customers, ensuring adequate order coverage for - Top Customer Accounts; preferably by telephone but following up with email confirmation - Create and maintain relationships with internal customers/account managers and offering assistance where needed - Consistently apply problem solving/decision making skills, and relationship management skills, to achieve the highest level of customer satisfaction - Effective communicator - Ability to work well within a team - Ability to manage and organise own workload ensuring deadlines and priorities are met - Ability to work effectively under pressure - Positive, can-do attitude and approach to all situations and problems. - Be trusted and able to deal with work of a confidential nature. - Commitment to extend working hours when required - Due to the varied nature of the role, candidates should be able to work on their own initiative, be organized and have a positive and proactive attitude towards work - Fluent in English (verbal written) essential Customer Service Representative ndash; Benefits: - 26 days annual holiday + Public Holidays - Group Life Assurance - Group Income Protection - Free car parking To submit your application for this exciting Customer Service Representative opportunity, please click lsquo;Apply rsquo; now