Customer service advisor

Customer Service Advisor Camberley GBP27,500 per annum My client is seeking a Customer Service Advisor to join their Customer Experience Team. You will be responsible for supporting the Area Managers as well as delivering a positive, prompt and accurate service to the clients and the wider teams. You will: * Assist and support Area Managers, handling all administration and generating standard letters and documents * Deal effectively with all telephone enquiries, providing the solution and tracking the progress of this * Manage diaries for your Area Managers * Monitor the mailboxes, assisting with responses, and occasionally take minutes in meetings * Receive and log monthly Manager reports, highlighting any concerns to your Area Manager * Take responsibility for handling alteration requests and approvals, referring any non- standard situations to your Area Manager / Head of Operations * Assist with taking on enquiries * Maintain a regular overview of required Health and Safety checks * Arrange general repairs and maintenance, liaising with suppliers * Monitor to resolution and review satisfaction with the customer as appropriate * Take responsibility for checking invoices and resolving any issues * Manage the Budget preparation timetable, obtaining the appropriate information from across the team in a timely manner * Maintain accurate leaseholder records, including database entry and maintenance * Providing administrative support for the wider teams * Act as first point of contact for the team The ideal candidate will: * Have previous experience of working within an administration or customer services role * Have excellent attention to detail * Have strong communication skills, both verbal and written * Have experience of working within a demanding customer service role * Have strong organisational skills * Have excellent working knowledge on Microsoft Office Working hours are Monday to Friday 9am to 5pm. In return our client offers 27 days holiday + BH, pension, life cover and sick pay scheme