Care co ordinator

Main responsibilities will include, ensuring Care staffs personal and electronic files are up-to-date and accurate, provide support and assistance to care workers, assigning Care Workers to Service Users on a permanent basis, ensuring that holiday/sickness and emergency calls are assigned in a timely manner, liaising with and providing support to Field Care Supervisors, Responsible for all data input relevant to post, ensuring that all Service User rsquo;s paper and electronic records are kept up-to-date and accurate and attending care calls as and when business needs dictates. Other duties include: * To ensure care plans and risk assessment are updated on a regular basis in line with internal policy. * Implementing and monitoring all relevant aspect of the electronic call monitoring system. * Assessing, negotiating and deciding on the feasibility of new cases from any contracting source. * To discuss and negotiate with service users and/or relevant advocate/agencies. * Attending meetings, drawing up rotas to ensure the needs of all care plans are met. And to ensure that care staff receives their rotas in a reasonable and agreed time. * To carry out appropriate and authorised investigations into complaints or incidents arising from the provision of care * To deputise as required in the absence of the manager * To carry out on-call duties, overnight and at weekends on a rota basis as determined by management. When on on-call, provide telephone support and assistance to care workers and service users and to be available to be called out as necessary. * To work flexibly as required by the needs of the service * To carry out direct observation and spot check on care staffs and implement any actions arising from these checks. Ensure checks are recorded. * To assist with planning and organising staff recruitment. * To organise and attend service user reviews; including reviewing and updating of needs assessments, care/support plan and risk assessment documents. * To liaise closely with colleagues and other care professionals * To engage in the interviewing of care staffs and to assess care workers against skills for care common induction standards during shadowing. * This list is not exhaustive and from time to time you may be required to undertake additional duties Essentials: * Must have NVQ L3 or equivalent * Experience of service provision in the care industry * Experience of supervisory management in the care industry * Good report writing skills * Good computer skills * Good verbal and writing communication skills * Full driving licence