Av technical customer service agent

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV TECHNICAL CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to GBP26,000 One of Europe #39;s foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm 1st Class Customer Service The Role: * Single point of contact to meet communication needs of key International customers. * Management and ownership of cases throughout their lifecycle and through to completion. * Working shifts Monday to Friday No weekend Work . * Case diagnosis and first line qualification of issues before call out. * Ensure cases are restored for service within SLA. * Central point of contact between International customers and Our suppliers. * Booking of engineering resource / Logistics / Travel / Critical Spares etc. * Engagement with Our other departments. * Raising of accurate escalations in a timely manner. * Booking of preventative maintenance visits. * Weekly Touch-point meeting, reports and chairing of conference calls. * Responsible for keeping case reporting and billing systems up to date. * Raising supplier purchase orders. * Invoicing management. * Excellent customer relations and interpersonal skills. Benefits: * 3% pension contribution (After 6 months probationary Period) * 23 days holiday in first year * Death in service (3x Annual Salary) * Private medical insurance (After 6 months probationary period) * Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions * Join a company who will value you and your opinions *Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break